Bank Statement Import gives me an error message

If you get an error message stating - "Access violation denied" or "I/O error xxx" there are few workarounds for that:

1. Corrupt file or damaged disk where file is saved. Re-download file with a different name.
OR the file is open in excel. Close it and try the import again

2. Whenever you download the bank statement from your bank website it is advisable to always "SAVE" the file and not "OPEN" it.

Incase if you still run into errors or any other problem, please call our support desk or send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it stating the error message that you are getting.

Comments

Only registered users can write comments!

What Customers Say

I am a 73 and ½ years old and computer illiterate. Last week, my 12 year old computer not only crashed, but collapsed. I have been using the cash manager program for some years in my business. I have now purchased another computer and at the time, the computer shop transferred as much of my old information across to the new one. However, I was told I had to re install the cash manger program which I did yesterday. However, I could not open any of my reports. I phoned accomplish customer service and was put in touch with Eugene Hawkins in NZ who provided technical support. I wish to place on record my sincere appreciation for the excellent service provided. Eugene spent the best part of an hour finding and rectifying my problem. You do not often find this type of dedicated support with many companies today. Please pass on my comments to Eugene and I will certainly recommend your company to others

Brian Shortall, Managing Director

Shortall Consulting Pty Ltd, 31st Aug 2010